What is a guest guide?
A guest guide is a digital resource that answers common questions before guests ask. It includes check-in instructions, WiFi details, house rules, local recommendations, and emergency contacts—all in one accessible place. Every guide includes GuestGPT, an AI-powered virtual concierge that answers questions instantly.
Guest Guide is free for all customers.
Connect your guest guide to Booking.com and automate messages
Guest guides work with your channels: connect your guide to Booking.com and use the same link in automated messages. Vacation rental hosts share one guide everywhere and let the tool handle replies, so guests get answers whether they book on Airbnb, Booking.com, or direct.
Reduce repetitive questions
Answer WiFi, check-in, and house rules questions automatically. Guests find what they need instantly without calling or messaging.
Improve guest experience
Well-crafted guides help guests feel prepared and informed. This leads to better reviews and fewer complaints.
Save time and scale
Create your guide once, update it easily, and share the same link for every booking. No more retyping instructions.
Start here
Three guides that cover the essentials
Learn what guest guides are, what to include, and how to get started with templates.
Airbnb guest guide: Complete template and best practices
Create an effective Airbnb guest guide with check-in instructions, WiFi details, house rules, and local recommendations. Reduce questions and improve reviews.
Guest guide checklist: Everything to include for vacation rentals
Use this comprehensive guest guide checklist to ensure you include check-in instructions, house rules, local tips, and emergency contacts. Reduce guest questions.
Free guest guide templates for vacation rentals
Download free guest guide templates for Airbnb, VRBO, and vacation rentals. Includes check-in instructions, house rules, local recommendations, and more.
All Guest Guides
Complete guide library
Browse guides on specific topics, platforms, and use cases. Each guide includes best practices, templates, and practical tips.
Airbnb guest guide: Complete template and best practices
Create an effective Airbnb guest guide with check-in instructions, WiFi details, house rules, and local recommendations. Reduce questions and improve reviews.
VRBO guest guide: Essential template for vacation rentals
Build an effective VRBO guest guide with house rules, check-in instructions, local recommendations, and more. Reduce guest questions and boost ratings.
Guest guide checklist: Everything to include for vacation rentals
Use this comprehensive guest guide checklist to ensure you include check-in instructions, house rules, local tips, and emergency contacts. Reduce guest questions.
Free guest guide templates for vacation rentals
Download free guest guide templates for Airbnb, VRBO, and vacation rentals. Includes check-in instructions, house rules, local recommendations, and more.
Self check-in guest guide: Instructions and best practices
Create clear self check-in instructions for guests. Include lockbox codes, door codes, parking, and entry photos. Reduce check-in questions and late-night calls.
Mobile-first guest guide: Why it matters for vacation rentals
Create mobile-friendly guest guides that guests can access on their phones. Learn why mobile-first design reduces questions and improves guest experience.
QR code guest guide: Quick access for vacation rental guests
Create QR code guest guides that guests can scan to instantly access check-in instructions, WiFi, house rules, and local recommendations. No apps required.
Welcome book template: Create a memorable guest experience
Design a welcome book that impresses guests with local recommendations, house rules, and helpful tips. Download free templates and best practices.
Digital guidebook: Modern solution for vacation rental hosts
Create digital guidebooks for your vacation rental. Mobile-friendly, easy to update, and accessible via link or QR code. Reduce guest questions and improve reviews.
House rules template: Clear guidelines for vacation rental guests
Create clear house rules for your vacation rental. Download free templates covering noise, pets, smoking, parties, and more. Reduce conflicts and protect your property.
Local recommendations guide: Help guests discover your area
Create a local recommendations section in your guest guide. Include restaurants, cafes, activities, and hidden gems. Help guests explore and improve their experience.
WiFi instructions: Make internet access easy for guests
Create clear WiFi instructions for your vacation rental guests. Include network name, password, troubleshooting tips, and backup options. Reduce connectivity questions.
Check-in instructions template: Clear arrival guidance for guests
Create clear check-in instructions for your vacation rental. Include parking, key access, entry codes, and photos. Reduce check-in questions and late-night calls.
Parking information guide: Help guests park safely and correctly
Create clear parking instructions for your vacation rental. Include parking spots, street parking rules, permits, and restrictions. Prevent parking violations and guest frustration.
Emergency contacts template: Essential information for guest safety
Create an emergency contacts section for your guest guide. Include local emergency numbers, your contact info, and property-specific emergencies. Keep guests safe and informed.
Pet-friendly guest guide: Welcome furry guests properly
Create a pet-friendly guest guide with pet policies, local pet services, and pet-friendly recommendations. Ensure both pets and owners have a great stay.
Luxury rental guest guide: Elevate the high-end guest experience
Create a luxury guest guide that matches your premium property. Include concierge services, premium amenities, fine dining recommendations, and personalized touches.
Guest guide for small hosts: Simple solutions for 1–5 properties
Create effective guest guides without complexity. Perfect for hosts with 1–5 properties who want professional guides without the overhead. Templates and simple tools.
Vacation rental guidebook: Complete digital solution
Create a comprehensive vacation rental guidebook with check-in instructions, house rules, local recommendations, and more. Mobile-friendly and easy to update.
TouchStay alternative: Simple guest guide solution for vacation rentals
Looking for a TouchStay alternative? Create mobile-friendly guest guides with QR codes, local recommendations, and easy updates. Simple, affordable solution for vacation rental hosts.
FAQ
Quick answers about guest guides
Common questions about what guest guides are, why they matter, and how to create one.
What is a guest guide?
A guest guide is a digital resource that answers common questions before guests ask. It includes check-in instructions, WiFi details, house rules, local recommendations, and emergency contacts. A good guide reduces repetitive questions and improves guest experience.
Why do guest guides matter?
Guest guides save hosts time by answering common questions automatically. They improve guest experience by providing information when guests need it. Well-crafted guides lead to better reviews and fewer late-night calls.
Do I need special software to create a guest guide?
No, you can create a basic guide with templates and simple tools. Many hosts start with free templates and customize them with their property information. Digital guide platforms make it easier to update and share guides.
We also publish a free Airbnb guest guide template on GitHub (EN, FR, DE, ES, IT, PT) you can copy and customize.
Guest Guide is free for all customers.
